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20% sitewide! No code required. While stocks last.

20% sitewide! No code required. While stocks last.

    FAQ

    • What payment methods do you accept?
    • Can I buy now and pay later?
    • What if my payment has failed?
    • How do I use the e-Gift Card?
    • How do I apply a discount code?
    • How do I place an order?
    • Where is my order confirmation?
    • When will my order arrive?
    • How much is shipping?
    • Can I track my order?
    • Can I make changes to or cancel my order once it has been placed?
    • Where do you ship to?
    • I'm placing an order as a gift, how do I make sure no prices are shown in the order?
    • I received an incorrect order. What do I do?
    • How many steps do I need in my skincare routine?
    • How many times should I do my skincare routine in a day?
    • Could you help me with my skincare routine?
    • What is Glow Perks?
    • Who is eligible for Glow Perks?
    • How do you earn Glow Points?
    • How do I redeem my Glow Points?
    • How many Glow Points have I earned?
    • How does the Referral Reward work?
    • Do you sell gift vouchers?

    Payment

    What payment methods do you accept?

    Money is money (except Monopoly money). That’s why we accept most payment methods: MasterCard, American Express, UnionPay, Visa, Discover, Grabpay and Atome made possible via our payment partners PayPal, iPay88 and Atome. 

    Can I buy now and pay later?

    We love this question! Our partner, Atome, has brought our dreams to life. You can buy now and pay in 3 installments at 0% interest. No questions asked.

    What if my payment has failed?

    Oh no, we'd hate that too! Thankfully this very rarely happens. Get in touch with us via email with all the deets at hello@skintoday.co.

    How do I use the e-Gift Card?

    Good news—it’s super easy.

    1. Retrieve your e-Gift Card via email.
    2. Apply the gift card code at Checkout.
    3. Once you hit 'Apply', the amount on your gift card will be deducted from your cart total.

    You can use multiple e-Gift Card codes in one transaction—yay!

    How do I apply a discount code?

    Woot! Discount codes can be applied to your order at Checkout. Once you enter your code and hit 'Apply', your discount will be deducted from your cart total and you can continue on to payment method.

    Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers. 

    Ordering and delivery

    How do I place an order?

    Shopping with Skin Today is easy-peasy.

    1. Log in to SkinToday.co.
    2. To add items to your cart, click on 'Add to Cart' with your desired quantity.
    3. To review your items, click on the 'Cart' icon located at the upper right corner of the page.
    4. If you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.

    When you're ready to place your order:
    5. Click on ‘Secure Checkout’ and your order summary will appear for your review.
    6. Fill in your preferred Shipping Address, Shipping Method and Payment Option, then click on ‘Place Order’ to proceed with the payment.

    You will receive a confirmation email shortly after you have successfully placed your order.

    Where is my order confirmation?

    This is automatically sent to your email address when you place an order. The internet fairies sometimes get lost and accidentally put our emails in your spam or junk folder, don't forget to look there! If you haven’t received your order confirmation within 24 hours, please get in touch at hello@skintoday.co! 

    When will my order arrive?

    We try our best to unite you and your purchases as soon as we can. We will send your item to our delivery partner no later than 2 working days. Thereafter, our delivery partner will handle the rest! You may expect your goodies to arrive at your doorstep within 7 working days. 

    How much is shipping?

    We love free stuff! That’s why your delivery to anywhere in West Malaysia is free when your order is more than RM120, and for East Malaysia, RM150! If you’ve placed a small order, a small delivery fee of RM6 (WM) or RM15 (EM) is added at checkout. 

    Can I track my order?

    Yes. We’ll provide updates at every stage of your order. In your delivery confirmation email, you’ll receive a tracking reference which you can use to check the progress of your order.

    Can I make changes to or cancel my order once it has been placed?

    Once you've successfully placed an order, we're not able to make any further changes like shipping method or change in quantities for your beauty haul. We always suggest reviewing your bag and shipping details before you check out! :P

    Where do you ship to?

    We're planning for world domination but for now, we ship to East and West Malaysia!

    I'm placing an order as a gift, how do I make sure no prices are shown in the order?

    Awesome! We hope your friends and family enjoy the gift of good skin! Not to worry, no prices are ever shown in any packages we send out. 

    Returns

    I received an incorrect order. What do I do?

    We take a lot of care during packing to ensure that they arrive in your hands safely and correctly. In the event that your order arrives damaged or if you received an incorrect order, please email us at hello@skintoday.co with your order number and a photo of the item and our customer service fairy will get back to you within 2 business days.

    Skincare

    How many steps do I need in my skincare routine?

    Everyone’s skin and lifestyle is different. And no routine is worth following if you don’t love doing it! Your skincare routine can range anywhere from 2-10 steps (sometimes even more).

    Follow us on Instagram @skintoday.co for more tips!

    How many times should I do my skincare routine in a day?

    Routines are great but lifestyle comes into play too! We recommend twice a day, but no one’s judging if you skip some steps in the morning. 😉

    Could you help me with my skincare routine?

    Of course! Send us an email at hello@skintoday.co or drop us a line on WhatsApp at +60 16 384 9801. Our fairies are happy to assist you!

    Glow Perks

    What is Glow Perks?

    Glow Perks is born simply because we want to show how much we love having you in our community of beauty lovers. Accumulate Glow Points with every purchase and redeem them for rewards along the way. You can also earn Referral Rewards when you share your unique link with your friends.

    Who is eligible for Glow Perks?

    All of you fellow skincare junkies who signed up on Skin Today will automatically enjoy Glow Perks. If you haven't, do click on the icon on bottom left corner of your screen to sign up!

    How do you earn Glow Points?

    Glow Points are awarded through various milestones:

    Milestones

    Glow Points Awarded

    Sign up 

    500 Glow Points

    Place an order

    10 Glow Points
    for every RM 1 spent

    Follow us on Instagram

    100 Glow Points

    YAY! It's your birthday!

    200 Glow Points

     

    How do I redeem my Glow Points?

    What use are points if you can’t put them to good use, right? Redeem your Glow Points for the perks below: 

    You can view which Glow Perks are available with your Glow Points balance here, just click “View” to check the terms for the rewards and click “Redeem” on your preferred Glow Perk. Enjoy it on your next purchase! 

    Points

    Redeem Glow Perks

    1500 Glow Points

    Free Shipping (no. minimum spend)

    2000 Glow Points

    5% off your next purchase

    4000 Glow Points

    10% off your next purchase

    5000 Glow Points

    15% off your next purchase

    How many Glow Points have I earned?

    You can check your Glow Points balance through our little Glow Perks widget on the bottom left corner of your screen or on “My Account” in your profile.

    How does the Referral Reward work?

    You get a reward! Your friends get a reward! Everyone gets a reward!

    Send your friends your unique referral code to get RM5 off their first purchase. When their order has been fulfilled, you will receive a reward of RM5 for your next purchase. When you're signed in to your account, you can click here to retrieve your unique referral link. 

    If you’re looking for a gift, you may also send your friends a Skin Today e-Gift Card, available here.

    Misc

    Do you sell gift vouchers?

    Yes, we do. The come in denomination of RM50, RM88, RM138 and RM188. Our e-gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply purchase our e-gift vouchers and put the power in their hands. Best part? It's suitable for all skin types. :P

    From our Instagram

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